Terms & Conditions
This website, www.kollectivewellness.com.au, is owned and operated by Kayla Williams (33518551125). If you have any questions or need further information, please contact:
Kayla Williams
info@kollectivewellness.com.au
This document sets out the Terms and Conditions you need to be aware of when using this website or purchasing from us. Please take a moment to read it, as it sets out the terms of our relationship so that we may both benefit from clear boundaries and knowing what to expect from each other.
When you visit this website, use our services or purchase our products, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t agree, you should not continue to visit this website or purchase from us.
This document may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes.
There may be additional specific terms of service provided to you in relation to our services. If there is any inconsistency between this document and those specific terms of service, these Website Terms & Conditions are overruled to the extent of the inconsistency.
All products and services advertised on this website are offered in compliance with Australian Consumer Law.
Content Disclaimer
On this website and our social media accounts you may find blog posts, articles, recipes, resources, e-books and courses about nutrition, health and wellness. This information is provided solely for information purposes only, to help educate you so you can take control of your own health and wellbeing
Content Policy
We take lots of care to provide valuable information but we cannot be responsible for the use of that information.
Please be aware that the generalised health advice we provide is not a substitute for a naturopathic consultation where advice is given specific to your personal situation.
There is no professional relationship formed by your visit to our website unless you explicitly choose to work with us by purchasing our services or products.
Any testimonials or results we may display on this website are based on our experience and those of our previous clients. They are not guarantees that anyone else with achieve the same results.
While we take all reasonable care to ensure that the information we provide is accurate, relevant and up to date, we make no guarantees in this regard and disclaim any legal liability for any inaccuracy, incompleteness or error. If you find something that seems problematic, it would be very helpful if you let us know!
We may modify the content provided on this website at any time, including altering or deleting it without notice.
Every effort is made to keep the website up and running smoothly. However, I take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond my control.
We reserve the right to delete any comments on our website or social media accounts which are rude, offensive or which we deem to be unacceptable.
Visitor Responsibilities
While we have put a lot of time and energy into creating website content, which is broadly applicable for many people, you need to use your common sense and take responsibility for your own health, safety and wellbeing when browsing this website.
Always talk to your health care professional before significantly changing your diet, especially if you have known allergies, food intolerances, or specific medical conditions.
All content on this website is created and published for informational purposes only. It is not intended to be a substitute for professional medical advice and should not be relied on as health or personal advice, especially if you have a diagnosed medical condition.
Always seek the guidance of your naturopath or other qualified health professional with any questions you may have regarding your health.
You are welcome to book in for a consultation if you would like more personalised advice about your specific circumstances.
Downloads
This site may offer paid and free downloads with the intention of increasing the accessibility of naturopathic knowledge to empower you to make healthier choices. While every effort is made to ensure these downloads are safe and hassle free, we are not responsible for any viruses or other damage which might occur as a result of you downloading material from this site. Please make safety your priority and ensure you have adequate protection against viruses and other malicious attacks that may occur without our knowledge or consent. If for any reason you have issues downloading any of our PDFs or your download link expires, please email us at info@kollectivewellness.com.au so we can rectify the issue.
External Links
Any external links are provided to you for your convenience and you visit these external websites at your own risk. We do not take responsibility for the content of any of these external websites.
Disclaimer for Services
There are a number of ways you may choose to work with us that are available to purchase or book through our website. The terms and conditions in this document apply to all of our services and products unless alternative terms are explicitly provided to you.
We offer health and wellness advice with the intention of educating and empowering you with the knowledge to take control of your own health. These products and service range from eBooks and free resources, nutrition and blood test analysis packages to one on one naturopathic consultations for tailored advice and support.
Why Work With Kayla
Kayla holds a Bachelor of Health Science in Naturopathy. She is also a member of the National Herbalists Association of Australia (NHAA) who are one of Australia's largest professional associations that has uniform registration requirements for practitioners of traditional, complementary medicine and natural therapies. NHAA ensure quality assurance and public safety by ensuring practitioners maintain the highest qualification and ethical standards. Kayla also has post-graduate education in Plant Based Nutrition from eCornell University.
Your Responsibility
Our naturopathic services are for people who are interested in improving their health and are motivated to make changes to their lifestyle and diet. To get the most out of our session, it requires you to be 100% committed to the process. This means completing your intake forms to the best of your ability, completing tests and obtaining your results in a timely manner and staying committed to review consultations. To get the results you want you need to prioritise your health financially and on a day to day basis. We work with clients to make small, incremental and sustainable changes to their diet and lifestyle, and we can move as slowly as the client likes. But if you are not ready for change, or have significant emotional challenges which are affecting your ability to enact change, I am happy to help you identify and accept this is where you are at and recommend another practitioner who can help you work through this. In order to really benefit from your sessions you need to be 100% open and honest with us to increase you chance of achieving your goals. If any changes occur to your health status (eg. pregnancy, new medication) you need to inform us immediately. Please never cease existing medical treatment or self-medicate without consulting your doctor. Our treatment plans are uniquely tailored to you and your health goals so please do not share them with anyone else. Any products prescribed are for you and you alone. You must not give any of your prescribed products to family members or friends. We encourage all individuals to seek advice from a qualified health professional prior to any self-prescription to ensure safety and efficacy.
Achieving Expected Results
Please be aware that naturopathic care is not a quick fix and requires commitment from you to your long term health in order to see the results that you want. Multiple sessions are often required and it is important to note that we are only here to aid in your journey towards optimal health. You are required to take ownership of your own journey. We (unfortunately) don’t have a magic wand to solve all your health concerns instantly, however, we pride ourselves on being there to support and guide you the whole way.
Allergic Reaction
It is your responsibility to notify us of any allergies, intolerances or reactions you have experienced previously prior to the initial consultation. If you experience an unexpected allergic reaction to a product we have prescribed, you must notify us as soon as possible. If you are experiencing life threatening symptoms (e.g. anaphylaxis) you must call 000 immediately.
Limitation of Liability
We take our obligations under Australian Consumer Law seriously and will do our best to address any issues that arise. However, even if there is a major problem, our liability is strictly limited to:
Replacing the goods or providing the services again; or
If we are unable to do so in a reasonable time, paying the cost of having the relevant goods or services supplied to you again.
If you feel that there is any problem with the purchase of any of our services, please let us know within 7 days. We are keen to understand what has gone wrong if you are unhappy so that we can address your concerns and try to find a mutually acceptable solution.
While we make all reasonable efforts to ensure that this website and our services meet with the highest standards of best practice, if something does go wrong, that it is not a direct result of our negligence, misrepresentation or deliberate fault, you agree that, to the fullest extent permitted by law, we will not be liable for any loss or damage arising out of or related to our website, any products or services purchased through it, or any material posted on it, irrespective of whether such damages were foreseen and regardless of the nature of the claim.
You take full responsibility for your implementation of any suggestions that we may make while providing my services. You understand that our advice is limited to providing you with options for your consideration, and that you are solely responsible for any actions that you choose to take. Always consult your own values and vision, do your own research, and check with appropriately qualified professionals before making major decisions or making significant changes. You agree to indemnify us against all consequences arising directly or indirectly from your choices.
You expressly agree that if this limitation of liability is unenforceable for any reason, our total cumulative liability for all causes of action of any kind shall not exceed the amount that you have paid to us for our services.
Intellectual Property
The contents of this website, including all e-books and courses are protected by copyright. No portion of this website, e-books or courses may be copied or replicated in any form without the written consent of Kayla Williams. This website is for personal and non-commercial use only. All content may not be sold or copied without written permission. If you wish to share and content on social media this is allowed as long as it is linked back to this site or Kollective Wellness Facebook and Instagram page.
Payment Terms
Forms of Payment
All payments made through this website are processed through PayPay. Payments for consultations are processed through Square when booked online. There is the option to pay via Square or bank transfer for review consultations. Direct bank transfers are preferred to avoid fees. We do not have access to your account details. Any financial information you enter is stored under Square’s security policy.
Payment Policy
All payments must be made in full before your scheduled appointment to secure your booking. Your invoice will be emailed to you before your session to be paid via card or bank transfer (details provided on invoice). Payments not made before the scheduled appointment will incur a $5 late fee for every day after your appointment that payment is not made. If payment has not been received up to 90 days, you agree to pay all costs, including debt collection agency fees and solicitor’s costs, that we may incur taking steps to recover any money that you owe to us, whether or not legal proceedings are issues in relation to the debt. Further appointments will not be made if full payment has not been received for the previous consultation. You also understand and agree that your deposit will be kept in credit to secure your appointment and is non-refundable if the booking is cancelled/rescheduled inside the 48 hour cancellation window.
Payment Plans
Payment plans are offered for your convenience only, so you can spread your payment out over time. You are still committed to paying the whole amount, even if you change your mind about completing further sessions, as you have had access to my intellectual property. It is your responsibility to ensure you have sufficient funds to make payment instalments on time. If a payment is overdue by more than 72 hours, access to booking appointments will be suspended until your payments are up to date. If your payment is more than 7 days overdue and you have not contacted me to make alternative arrangements, the payment plan will be cancelled, I will send you an invoice for the whole amount remaining, and my normal payment terms will apply to that invoice.
The Initial Consultation
Payments are due before your initial consultation at time of booking.
Review Consultation Packages
We know there is nothing worse than buying something you can’t use. As a result, we offer 100% satisfaction guarantee if you change your mind and decide purchasing a package is not right for you within 14 days of purchase if no sessions have been used. All Consultation Packages are valid for 12 months. Any consultations that are not used within the 12 month period will be forfeited and a consultation or consultation package will need to be re-purchased at the full price if desired.
Appointment Policies
Online Appointments
All appointments are run online using the online meeting platform Zoom. If you need help installing Zoom please contact us at info@kollectivewellness.com.au. A link to your meeting zoom will be emailed to you in your appointment reminder email. Please click the link at the time of your appointment. If you are early to the appointment, you will be directed to the waiting room. Once it is time for your appointment to begin you will be directed to our meeting room where we will begin the consultation. Please ensure you are in a private and quite space away from any distractions and have a strong Wi-Fi connection.
Appointment Cancellation & Rescheduling Policy
We have a strict cancellation policy. Cancellation of consultation, workshop or event requires 48 hours notice. Cancellations or failure to attend which are received within 48 hours of the scheduled consultation or event, will incur 100% of the total fee. Any payments made prior to the session will not be refunded if rescheduling/cancellation occurs within 48 hours. If you are unable to attend your appointment, please contact us as soon as possible. If unforeseen circumstances arise, and we are unable to proceed with the appointment, a full refund or rescheduling will be offered and you will be notified as soon as possible. This policy is in place to ensure consistency in booking processes. As we strongly value your time, we appreciate a mutual value for our time and the time of other clients. If you would like to discuss or dispute a cancellation, please contact us at info@kollectivewellness.com.au
Failure To Attend Consultation
If you fail to attend a consultation without notice, we will endeavour to contact you via phone call, text message and email at the time of your scheduled appointment. If you fail to attend your appointment 15 minutes after the schedule time, the session will be forfeited and no refund will be given. You will be offered to reschedule your appointment with payment to be made at time of booking to secure your appointment.
Intake Forms
An intake form will need to be completed at the time of booking. We kindly request you complete the form no later than 48 hours before the scheduled consultation. If the intake form is not received prior to the scheduled appointment, it will need to be completed during your appointment. This will result in loss of consultation time. Regular initial consultation procedures will continue, although additional time will not be offered to compensate for lost time. The full consultation fee will still be charged, and further consultations may be required to gather any information missed. Access to the initial consultation intake form can be found in the link in your booking confirmation email. We will always strive to provide you with the best naturopathic care possible. However, if you do not provide us with accurate information about your health, we may not be able to offer you the most appropriate treatment for your condition and therefore you may not see the results you desire. You must provide us with full and accurate information about your diagnosed medical conditions, medications or supplements and known allergies and intolerances, so we can ensure safety of treatment and check for pharmacological interactions with any herbs or nutrients we prescribe.
Email Policy
Contact can be made through email or the Patient Portal only. Please keep in mind that I cannot give treatment advice over email and you may be advised to either wait until our next appointment or bring your appointment forward if your query is more urgent. In cases of emergency when immediate help or counsel is needed, please contact appropriate services such as Emergency (000) or Lifeline (131 411).
Referral Program
Know someone who would benefit from a consultation at Kollective Wellness? Share code REFERRAL10 for 10% off the New Client Wellness Plan Package! This voucher is valid anytime and all they need to do is enter the discount code at time of booking. If they mention your name in their New Client Health Questionnaire (under who can we thank for your referral) you will also receive 10% off your next appointment! Only one voucher is valid per consultation. If you provide multiple referrals the voucher will be added onto the next consultation.
External Referrals
As a naturopath, I am dedicated to enhancing your whole health and wellbeing. However, there are times when the services you need for healing are outside of my scope of practice. In these cases, I will refer you to a suitable practitioner, such as a GP, counsellor, psychologist, massage therapist, physiotherapist or osteopath.
Refund Policy
Initial Consultation
The Initial Consultation paid in full will be given a refund of 50% if you change your mind about booking an appointment. If cancellation occurs within 48 hours of the initial consultation, no refunds can be issued. If appointments are made directly through Kayla, you will be sent an invoice via email to be paid within 24 hours to secure your spot. If not paid within 24 hours your appointment time will not be secured and you will need to rebook the appointment.
Review Consultation Packages
We know there is nothing worse than buying something you can’t use. As a result, we offer 100% satisfaction guarantee if you change your mind and decide this purchase is not right for you within 14 days of purchase if no sessions have been used. All Wellness Packages are valid for 12 months. Any consultations that are not used within the 12 month period will be forfeited and a consultation will need to be re-purchased at the full price if desired.
Ebooks & Courses
Due to the nature of digital products, there are strictly no refunds for change of mind. We encourage you to consider carefully whether a purchase with us right for you before you make your payments.
Shop Products
We do not offer a refund for change of mind. We encourage you to consider carefully whether a purchase with us is right for you before you make your payments.
Order Fulfilment Policy
If any product has become out of stock after you submitted your order, you will be notified via email as soon as possible. An option for a refund or to wait until the product is back in stock will be offered.
Dispute Resolution & Jurisdiction
Negotiation
If you have any concerns, issues or complaints arising out of your use of this website, our products or services, or these terms and conditions, you agree to communicate with us with the intention of making a genuine effort to seek a win/win solution and trying to resolve the dispute in good faith through negotiation and discussion. Please email us at info@kollectivewellness.com.au and expect a response within 2 business days.
Mediation
If the dispute cannot be resolved by negotiation and discussion within 14 days, we agree to proceed to mediation with the assistance of an independent accredited mediator, seeking mediation online or by telephone if we are not both geographically located within 100kms of each other. The mediator is to be appointed by agreement between us or, failing agreement within 21 days of the negotiation period ending, the person initiating the dispute will seek the appointment of a dispute resolution professional by the President of the Law Society of Victoria or similar neutral authority. We agree to share all the costs or mediation equally between us. We agree that neither of us will commence legal action until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.
Non-Disparagement
If a dispute arises, we all agree that we will not engage in any public discussion about the issues, we will behave politely towards each other, and we will avoid any conduct or communication which might reasonably be expected to unreasonably interfere with any other person’s business or personal interests
Jurisdiction
This agreement is subject to the governing law of Victoria. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of Victoria, and the Commonwealth of Australia, will have exclusive jurisdiction.